How to reconnect Family Tree Maker with Ancestry account?

If your Family Tree Maker software has stopped syncing with your Ancestry account, don’t worry—you’re not alone. Many users face connection issues due to login errors, outdated software, or sync conflicts. In this guide, we’ll walk you through how to reconnect Family Tree Maker with Ancestry account quickly and safely.



Whether you're a beginner or an experienced user, this step-by-step solution will help restore your connection and get your family tree syncing again.

Why Does Family Tree Maker Disconnect from Ancestry?

Before fixing the issue, it’s important to understand the common causes:

  • Incorrect Ancestry login credentials
  • Expired or outdated software version
  • Sync interruption or file corruption
  • Internet connectivity issues
  • Changes in Ancestry account permissions

How to Reconnect Family Tree Maker with Ancestry Account

Follow these simple steps to restore your connection:

Step 1: Check Your Internet Connection

Make sure you have a stable internet connection. Syncing requires a strong and uninterrupted network.

Step 2: Verify Ancestry Login Credentials

  • Open Family Tree Maker
  • Go to the Plan Workspace
  • Click on Ancestry > Sign In
  • Enter your correct Ancestry username and password

👉 Tip: Reset your password on Ancestry if login fails.

Step 3: Update Family Tree Maker Software

Using an outdated version can cause sync failures.

  • Go to Help > Check for Updates
  • Install the latest update available
  • Restart the software

Step 4: Link Your Tree Again

  • Open your tree file
  • Click on the Ancestry tab
  • Select Link to Existing Tree or Upload and Link
  • Choose your tree from Ancestry

Step 5: Perform a Manual Sync

Once reconnected:

  • Click on Sync Now
  • Wait for the process to complete
  • Avoid closing the software during sync

Step 6: Resolve Sync Errors (If Any)

If sync still fails:

  • Check for duplicate entries
  • Compact your file (File > Tools > Compact File)
  • Try syncing again

Pro Tips for Smooth Syncing

  • Always keep your software updated
  • Avoid multiple sync sessions at once
  • Backup your tree regularly
  • Use a stable internet connection

When to Contact Family Tree Maker Support

If you’re still unable to reconnect, expert help is available through the family tree maker support center.

📞 Call Support

CALL FTM SUPPORT :
USA – (214) 519-8233
UK – +44 20 8133 9084

📧 Email Support

support@familytreemakersoftware.com

💬 Live Chat Support

Visit: https://familytreemakersoftware.com/contact-us/

Professional assistance from family tree maker support usa can help resolve advanced issues like sync conflicts, corrupted files, or account linking problems.

Final Thoughts

Reconnecting Family Tree Maker with your Ancestry account is usually a simple process if you follow the right steps. From verifying your login credentials to updating your software and relinking your tree, most issues can be fixed within minutes.

However, if problems persist, don’t hesitate to reach out to the family tree maker support center for expert guidance.

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