What is the best way to transfer FTM files to a new computer?
Transferring your Family Tree Maker (FTM) files to a new computer can feel overwhelming, especially if you’ve spent years building your family history. The good news is that with the right steps, you can safely move your data without losing any important information.
In this guide, we’ll walk you through the best and safest ways to transfer FTM files, ensuring a smooth transition for users in the USA.
Why Proper Transfer of FTM Files Is Important
Your FTM files contain:
- Family trees
- Photos and media
- Notes and historical records
If not transferred correctly, you may face:
- Missing media files
- Corrupted data
- Syncing issues with Ancestry
That’s why using the correct method is essential.
Best Methods to Transfer FTM Files to a New Computer
1. Use Backup Files (Recommended Method)
The safest and most recommended way is using a backup file (.FTMB).
Steps:
- Open Family Tree Maker on your old computer
- Go to File > Backup
- Choose Full Backup (include media files)
- Save the backup to a USB drive or external storage
- Transfer the file to your new computer
- Install FTM on the new system
- Open FTM and select Restore Backup
✅ This method ensures all your data (including media) is transferred properly.
2. Copy Family Tree Files Manually
You can also transfer files manually if you prefer.
Steps:
- Locate your FTM files (usually in Documents > Family Tree Maker)
- Copy:
.FTMfile- Media folder
- Paste them onto a USB drive
- Move them to the new computer
- Open the
.FTMfile in FTM
⚠️ Important: Always keep the media folder linked to avoid missing images.
3. Use Cloud Storage
Cloud platforms like Google Drive or Dropbox can also be used.
Steps:
- Upload your backup or FTM files to the cloud
- Download them on your new computer
- Restore or open them in FTM
✅ Useful for remote transfers or when USB is not available.
4. Sync with Ancestry (If Applicable)
If your tree is synced with Ancestry:
- Install FTM on the new computer
- Sign in to your Ancestry account
- Download your tree
⚠️ Note: This may not include all media or local changes, so backup is still recommended.
Common Mistakes to Avoid
- ❌ Not creating a full backup
- ❌ Forgetting media files
- ❌ Opening files directly from USB (copy them first)
- ❌ Using outdated FTM versions
Pro Tips for Smooth Transfer
- Always update FTM software before transfer
- Keep a second backup for safety
- Verify files after restoring
- Use external hard drives for large trees
When You Need Expert Help
Sometimes, issues like file corruption or missing media can occur. In such cases, it’s best to contact family tree maker customer support for professional assistance.
📞 Contact Support:
- CALL FTM SUPPORT:
USA – (214) 519-8233
UK – +44 20 8133 9084 - Email: support@familytreemakersoftware.com
- Live Chat:
https://familytreemakersoftware.com/contact-us/
Whether you need help transferring files or fixing errors, family tree maker support is available to guide you step-by-step.
Conclusion
The best way to transfer FTM files to a new computer is by creating and restoring a full backup file (.FTMB). It ensures that all your data, including media, remains intact and accessible.
If you encounter any challenges, don’t hesitate to reach out to the family tree maker support number for quick and reliable assistance.

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