Why does Family Tree Maker keep closing automatically?

If your Family Tree Maker keeps closing automatically, you're not alone. Many users in the USA face sudden crashes while working on their family trees, especially with large files or outdated systems.

This issue can be frustrating—but the good news is, it’s fixable.



In this guide, we’ll explain the common reasons why Family Tree Maker crashes and how to fix it step by step.

Common Reasons Why Family Tree Maker Keeps Closing

Here are the most common causes behind this issue:

1. Outdated Software Version

Running an old version like FTM 2017 or unpatched FTM 2019 can cause compatibility issues.

2. Corrupted Tree File

Large or damaged tree files may lead to sudden crashes while opening or editing.

3. Insufficient System Resources

Low RAM or CPU overload can force the software to shut down automatically.

4. Sync Errors with Ancestry

If your tree is synced with Ancestry, interruptions or conflicts can cause instability.

5. Antivirus or Firewall Interference

Security software may block certain processes, causing FTM to close unexpectedly.

6. Missing Updates (Windows/Mac)

Outdated operating systems can affect software performance.

How to Fix Family Tree Maker Crashing Issue

Follow these proven troubleshooting steps:

1. Update Family Tree Maker

  • Open FTM
  • Go to Help > Check for Updates
  • Install the latest version

👉 Updates fix bugs and improve stability.

2. Compact Your Tree File

  • Go to Tools > Compact File
  • Run it 2–3 times

This helps repair minor corruption in your file.

3. Check System Requirements

Make sure your system meets minimum requirements:

  • Windows: 10/11 (64-bit)
  • Mac: macOS Monterey or later
  • RAM: Minimum 4GB (8GB recommended)

4. Disable Antivirus Temporarily

Sometimes antivirus blocks FTM processes.

  • Disable antivirus temporarily
  • Restart Family Tree Maker

👉 If it works, add FTM as an exception.

5. Turn Off Sync Temporarily

If syncing with Ancestry:

  • Pause sync
  • Work offline
  • Resume sync later

6. Reinstall Family Tree Maker

If nothing works:

  • Uninstall FTM
  • Restart your system
  • Reinstall the latest version

When You Should Contact Support

If your software still keeps closing, you may need expert help.

👉 Contact family tree maker support for quick assistance.

📞 CALL FTM SUPPORT

+1 601-808-5468

📧 Email Support

support@familytreemakers.com

Professional family tree maker customer support can help fix:

  • Crash issues
  • Installation problems
  • Sync errors
  • Data recovery

Pro Tips to Avoid Future Crashes

  • Always keep your software updated
  • Backup your tree regularly
  • Avoid opening very large files without optimization
  • Keep your system clean and updated

Why Choose Family Tree Maker Technical Support?

Using family tree maker technical support ensures:

  • Fast issue resolution
  • Expert troubleshooting
  • Safe data handling
  • 24/7 assistance for USA users

You can also reach out via the family tree maker support number for immediate help.

Conclusion

If Family Tree Maker keeps closing automatically, it’s usually due to outdated software, corrupted files, or system issues.

By following the steps above, you can fix most problems quickly. However, if the issue persists, don’t hesitate to contact family tree maker support for expert assistance.

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